Refund Policy
At SIRKULE, we value clarity, fairness, and trust.
We encourage customers to review our Refund Policy carefully before making a purchase. All decisions regarding returns and refunds are final and at the sole discretion of SIRKULE.
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Eligibility for Returns
We accept returns only if:
Unused Condition
The item is unused, unworn, unwashed, and with all tags still attached
Original Packaging
The item is in its original packaging (e.g., polybag or box) to prevent damage during transit
Time Limit
The return request must be submitted within 14 (fourteen) calendar days from the date you received the order
Items Not Accepted
Items showing signs of wear, damage, alteration, or missing tags will not be accepted. Items returned with signs of smoke, perfume, or other odors will be sent back to you at your own expense.
Non-Returnable Items
The following items are non-refundable:
Return Process
To initiate a return:
Contact Us
Contact us at support@sirkule.com with your order number and reason for return
Wait for Approval
Wait for return approval and instructions. Returns sent without prior approval will not be processed.
Ship Item Back
Ship the item back as instructed. Please ensure the item is securely packaged.
Returns sent without prior approval will be refused and returned to sender.
Return Shipping
Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items (see Section 7). We strongly recommend using a tracked shipping service.
Original Shipping Fees
Original shipping fees are non-refundable, except when the return is caused by a manufacturing defect or an error on our part.
Return Responsibility
We are not responsible for lost or damaged return shipments. Please retain your shipping receipt and tracking number.
Refunds
Inspection
Once the return is received and inspected (typically within 3–5 business days), you will be notified via email
Processing
Approved refunds will be processed to the original payment method
Processing Time
Refund processing time may take 5–10 business days to appear in your account, depending on your bank or payment provider
Exchanges
Different Size or Product
If you need a different size or product:
Damaged or Incorrect Items
Contact Us Immediately
Contact us within 48 hours of delivery at support@sirkule.com
Provide Evidence
Include your order number and clear photos of:
• The damaged/incorrect item
• The original packaging (including shipping box if damaged)
Resolution Options
Once verified, we will provide one of the following at no cost to you:
• Full Refund: Including original shipping cost
• Replacement: Subject to stock availability
• Return Label: Prepaid shipping label to return the item
In cases of damaged, defective, or incorrect items, return shipping and original shipping costs are fully covered by SIRKULE — this is an exception to our standard Return Shipping policy in Section 4.
Order Cancellations
Cancellation Window
Orders can only be canceled within 1x24 hours of placement, as long as the order status is still "Unpaid" or "Pending".
Once the order status changes to "Processing" or "Shipped", cancellations are no longer possible. Please refer to our Return Policy above if you wish to return the item after receiving it.
Quietly Protecting Life.
This refund policy was last updated on June 3, 2026
For any questions regarding our refund policy, please contact our customer support team at support@sirkule.com.