Refund Policy

01Eligibility for Returns

We accept returns when:

• the item is unused, unworn and unwashed, in original condition
• it is returned in its original packaging where possible, to prevent damage in transit
• the request is submitted within 14 calendar days of receiving your order

02Non-Returnable Items

The following are not refundable:

• sale or discounted items
• limited edition or final drop products
• gift cards
• items damaged by misuse or improper care

This does not affect any rights you have under mandatory consumer law.

03Return Process

• Contact us at support@sirkule.com with your order number and reason for return.
• Wait for approval and instructions. Returns sent without approval may be refused and returned to sender.
• Ship the item back as instructed, securely packaged.

04Return Shipping

• Return shipping is paid by the customer, except for damaged, defective or incorrect items (see Section 7). We recommend tracked shipping.
• Original shipping fees are not refundable, except when the return is caused by a defect or an error on our part.
• We are not responsible for lost or damaged return shipments, so please keep your receipt and tracking number.

05Refunds

Once your return is received and inspected (typically 3–5 business days), we will email you.

Approved refunds go to your original payment method. They can take 5–10 business days to appear, depending on your bank or payment provider.

06Exchanges

• For a different size or product, place a new order for the item you want and return the original for a refund, following the same return process.
• Exchanges depend on availability. If the item you want is unavailable, we may refund instead.

07Damaged or Incorrect Items

Contact us within 48 hours of delivery at support@sirkule.com, with your order number and clear photos of the item and its packaging (including the shipping box, if damaged).

Once verified, we offer one of these at no cost to you: a full refund including original shipping, a replacement (subject to availability), or a prepaid return label.

08Order Cancellations

Orders can be cancelled within 24 hours of placement, as long as the status is still “Unpaid” or “Pending”.

Once the status is “Processing” or “Shipped”, cancellation is no longer possible. After you receive the item, see Eligibility for Returns above.